Our Hourly Support Services plans include the following features:

• Block hours to be used towards pro-active maintenance, support, administration, troubleshooting, documentation, and project work
• Experienced, certified engineers that can manage all aspects of your network, from servers and desktops to firewalls and internetworking devices
• Dedicated Account Manager to ensure your complete satisfaction with our services
• Dedicated IT Purchaser for providing hardware and software quotes, inventorying software licenses, and tracking software subscription renewals
• Dedicated Help Desk that can be accessed via email, Web, or phone
• 24x7x365 on-call availability
• Guaranteed response times
• No additional charge for access to any member of our team
• Regular reports that detail down to the quarter hour the work performed
• Full documentation of your network, including network diagrams, software licenses, hardware inventory, procedures, IT vendor-related contact information, etc.
• Performance guarantee